Getting started
How Do Prescriptions Work With WheelHouse Health Telehealth?
How new prescriptions and refills work after a telehealth visit, how they reach your pharmacy and which medicines need an in-person visit.
How it works
- We review your symptoms, history and current medicines.
- If medicine is the right choice, we explain benefits, side effects and alternatives.
- We send the prescription electronically to your pharmacy.
- You get instructions in the patient portal.
Refills
- Request refills through the patient portal a week before you run out.
- Long-term medicines need regular reviews and sometimes labs.
- Members can message us about side effects or dose questions.
Medicines with extra rules
Controlled substances (such as some pain, anxiety, sleep and ADHD medicines) are regulated by federal and state law, and telehealth prescribing rules continue to change. We follow current rules and will tell you if an in-person visit is needed.
Saving money
We can suggest generic options and discount programs. Ask your pharmacist about cash prices too, which are sometimes lower than insurance copays.
Questions people ask
Which pharmacy can I use?
Any pharmacy you choose, including mail-order pharmacies.
Can you prescribe antibiotics by telehealth?
Yes, when they are appropriate. See our guide on when antibiotics help.
What if my pharmacy says the prescription has not arrived?
Message us and we will check and resend if needed.
Talk it through with Lydia
Need a prescription or refill? We can usually help by video. See a board-certified nurse practitioner virtually anywhere in Virginia, in our Woodbridge office, or straight to your front door in much of Northern Virginia.
Visits start at $85, and every membership comes with a 30-day trial.
Prefer to ask first? Text us at (571) 402-2102 or message us on WhatsApp.
