Getting started
Is Telehealth Private and Secure? How We Protect Your Information
How your telehealth visits and messages are protected, what you can do on your side and which channel to use for private health details.
How we protect your information
- Secure video platform for visits
- Secure patient portal (OptiMantra) for records and messages
- Access limited to the people involved in your care
- No sale of your data
- Our Notice of Privacy Practices explains your rights
What you can do
- Join from a private room or use headphones.
- Use your home Wi-Fi or mobile data rather than public Wi-Fi.
- Keep your device updated and protected with a passcode.
- Log out of the portal on shared devices.
- Use the portal for sensitive health details.
Your rights
Under HIPAA, you have the right to see and get copies of your records, ask for corrections, and know who your information has been shared with. Ask us any time.
Good to know
Read our privacy policy for how the website handles data and cookies, and see how secure messaging works.
Questions people ask
Is a video visit recorded?
No, we do not record visits.
Can my employer see my health information?
No. Even with an employer plan, your health information stays private between you and your care team.
Is texting secure?
Standard texts are not encrypted. Use them for scheduling and quick questions, and the portal for private details.
Talk it through with Lydia
Questions about privacy? We are happy to explain how we protect you. See a board-certified nurse practitioner virtually anywhere in Virginia, in our Woodbridge office, or straight to your front door in much of Northern Virginia.
Visits start at $85, and every membership comes with a 30-day trial.
Prefer to ask first? Text us at (571) 402-2102 or message us on WhatsApp.
