Getting started
What Can I Message My Provider About Through the Patient Portal?
Refill requests, quick questions, results and updates: see what works well by message, what needs a visit and when to call 911.
Great reasons to message
- A follow-up question after your visit
- Refill requests
- Side effects from a new medicine
- Questions about test results
- Sharing blood pressure or blood sugar logs
- Photos of a rash or wound for review
- Asking whether a symptom needs a visit
- Forms and letters
Better as a visit
- A new problem with several symptoms
- Anything needing an exam
- Mental health concerns that need a real conversation
- Big decisions about treatment
Tips for a great message
- Put the main question first.
- Include dates, readings and medicine names.
- Attach clear photos when relevant.
- Say how you are feeling overall.
- Keep one topic per message if you can.
Good to know
See how secure messaging works and telehealth privacy. Members message us through the portal and WhatsApp, and anyone can call or text.
Questions people ask
How quickly will I get a reply?
Usually within one business day during opening hours.
Is there a charge for messages?
Messaging is included for members.
Can I send photos?
Yes. Clear, well-lit photos help us a lot.
Talk it through with Lydia
Want your provider a message away? Explore membership. See a board-certified nurse practitioner virtually anywhere in Virginia, in our Woodbridge office, or straight to your front door in much of Northern Virginia.
Visits start at $85, and every membership comes with a 30-day trial.
Prefer to ask first? Text us at (571) 402-2102 or message us on WhatsApp.
